It is easy to order products from Voga.com as thousands of our customers will attest. Simply select the material, colour and amount of the product you want to purchase and then click on the ‘Buy’ button.
This takes you to your Shopping Basket, where you can choose either to ‘Continue Shopping’ or ‘Proceed to Checkout’. At this stage, you will be asked to enter your details (which can be used to create an account, if you wish) and the delivery address, if this differs from your own. You then choose your method of payment and review your order (with the option of changing it).
Once you are sure of the products you want to buy, click on ‘Proceed to Checkout’. Now you start the actual ordering process, which consists of three simple steps:
1. Provide your contact information, the delivery and payment methods you wish to use.
2. Then enter your payment information.
3. In the third step, you will receive an invoice for your purchase. If you choose to pay by credit/debit card – there is nothing else you need to do.
However, if you choose to pay by bank transfer, you must remember to transfer the total amount for the order to our bank account.
Our bank information can be found on the receipt page and also on the order confirmation which is automatically sent to your e-mail address when you have completed your purchase.
If you have any questions regarding your order, you are always welcome to contact us on our Customer Service telephone number 00 44 203119 100.
Telephone lines are open from Monday to Friday between 09.00am and 06.00pm.
You can also send us an e-mail: email@example.com.
Yes you can and many of our customers chose to do so. Voga.com realize that when customers are investing in large pieces of furniture and lighting they may have questions or concerns that the website simply cannot answer and therefore we have a highly trained, customer service team on hand to help you with any further information you might require or simply because you feel more comfortable placing your order with a ‘real’ person. Call our Customer Services team on 00 44 203119 0100
You can pay by credit/debit card, via bank transfer or via Paypal.
Credit/debit card: Voga.com accepts the following credit & debit cards: VISA and Mastercard. All payments by credit or debit card are carried out via an encrypted connection, ensuring your details remain private and your payment is secure.
Bank transfer: You can also choose to pay by bank transfer. Our bank information can be found on the receipt page and also on the order confirmation which is automatically sent to your e-mail address when you have completed your purchase.
Under each individual product, the delivery time for the current product is clearly indicated.
We both sell in stock products and made to order products, so the delivery time can vary. If you place an order consisting of a mixture of made to order and in stock products, it will always be the item with the longest delivery time that will determine the overall delivery time for the order.
All products will be sent together in order to minimise carriage costs. However, you can also choose to have the order delivered in stages. There is a fee for this, depending on your order.
To see our delivery terms please go to paragraph 6 on http://www.voga.com/terms/.
After you have chosen your product(s) and proceeded to the basket, you will be able to calculate the shipping cost for the order. The cost will be calculated based on the volume of your order.
Yes you can. Select "pick up from our UK warehouse" as the delivery option on the checkout page and our warehouse will call you when your items are ready for collection. Our warehouse is located in West Dock Road, Parkeston, Harwich, Essex, CO12 4QW. Please note only customers with orders placed with us and approved for collection, can visit our warehouse and a prior appointment will be made by the warehouse with you to arrange a mutually convenient time
Yes, you have the right to return.
This applies as long as you are buying as a private customer. Commercial undertakings are not covered by the right to return.
The quality of our products is first class; therefore, we have decided to provide a 7 day right of return on all our products. This means that you can return your product and get your money refunded if for one reason or another you change your mind. Voga do not cover the cost of the return.
If you wish to make use of the right of return, please contact Voga customer services first. The products must be returned in their original packaging – this also includes any protective packaging such as wooden frames etc. This means there is a 7 day right of return on all products. .
If you want your money back you must remember to send us your bank details and the order number when you first purchased the product. Send this information to: firstname.lastname@example.org.
Checklist of information you should send: • Order number • The name of your bank • your bank sort code (4/6 digits) • Your account number (10 digits) • SWIFT code – ask your bank to provide you with this if necessary • IBAN number – ask your bank to provide you with this if necessary.
As soon as we receive the goods back, we will transfer the amount due to your account immediately.
No extra costs, whether VAT, or charges and the like, will be added to your order when you shop with Voga.com.
All prices stated on the website are the end prices you pay. Only carriage costs and discounts, where applicable, can change the end price.
All prices include UK VAT, which represents 20% of the stated price.
If we haven’t already processed your order, we will probably be able to change it.
Simply contact us as soon as possible, either by sending an email to email@example.com calling us on 00 44 203119 100 and we will endeavor to make the changes your require.
If you require more information about any of our products and services, you are welcome to contact our Customer Services team.
We are waiting to help you between 08.30am-05.00pm every working day.
Send us an e–mail to: firstname.lastname@example.org or call us on telephone number 00 44 203119 100